"Failed to connect to instance" after character selection

I have been playing POE2 since early access in Dec 2024. After the new patch today, I have been unable to login to any of my characters within the account. I can select my old characters and even create a new character, but every time I try entering the game with any character the load will fail with an error message - "Failed to connect to instance". I tried troubleshooting by selecting different servers, resetting my IP, disabling my firewall, reinstalling the game but nothing is working.
Last bumped on Apr 7, 2025, 5:38:45 AM
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I have been playing POE2 since early access in Dec 2024. After the new patch today, I have been unable to login to any of my characters within the account. I can select my old characters and even create a new character, but every time I try entering the game with any character the load will fail with an error message - "Failed to connect to instance". I tried troubleshooting by selecting different servers, resetting my IP, disabling my firewall, reinstalling the game but nothing is working.


Hey there, I'm sorry to hear that! Could you please go to https://www.pathofexile.com/support and follow the instructions to contact us so we can look into this matter for you?
I used that link and submitted an email ticket for support and they replied asking me to submit the issue to the forum instead. It's going in circles...
Hi

Did you managed to fix this issue? I'm having the same bug
Same. Disconnect every single time closer to the end of the map since last EU night with "the operation timed out" error followed by "failed to connect to instance" after it when reconnecting.
Last edited by letsfun#2077 on Apr 7, 2025, 5:39:49 AM

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