Request for Urgent Assistance Regarding Compromised Account

I am writing to urgently address the unauthorized access to my account, which occurred on December 29, 2024. I became aware of the breach on January 11, 2025, and immediately contacted your customer service team.
During my initial interaction, I engaged with your support agents for approximately 5 hours to resolve the issue. However, I had to disconnect temporarily for about 1 hour due to an urgent matter. I promptly resumed communication afterward. Despite my prompt follow-up, I have not received any updates or responses from your team since then.
As of today, April 5, 2025, it has been a full three months without any resolution or acknowledgment of my case. This prolonged silence is deeply concerning, and I am extremely frustrated by the lack of progress.
I kindly request that you escalate this matter immediately. Please provide a detailed update on the investigation into my compromised account and confirm the steps being taken to secure my account and recover any losses.
Your prompt attention to this issue is critical. I trust you will prioritize resolving this matter and respond within 24 hours.
Thank you for your understanding and assistance.

Yeah, no. You don't just get to say "hello, I want to skip the queue."

The other people waiting for help are just as important as you are.

"

Cameron_GGG wrote:

Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you.

It's just that you haven't replied to me.