Account Locked

My steam account has been locked from playing POE2. I have not played in a few months, but when I did play, I did absolutely nothing against TOS. I looked it up and it is common for accounts to be locked due to being logged into from a new location. Since I have last played I moved to college. I want to play for the release tomorrow, and support asked for my Steam ID which i provided and I have not gotten a response since. Please help? Do i just buy the game again?
ps(I could not post this on my steam linked account due to it being locked, I couldn't even get the account name when it was asked for)
Last edited by Milkies#5965 on Apr 3, 2025, 9:18:34 PM
Last bumped on Apr 3, 2025, 9:18:43 PM
Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you. We are currently working through a very large number of requests, so please bear with us as we'll try to get to you as soon as we can.

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