Cosmetics

Hello,

I purchased 2 cosmetics Malachai's Rare Finisher and a Portal Effect on my PS5 from the microtransaction shop. They aren't working or appearing. Is there something I should be doing to enable the effects?



Thank you
Last bumped on Apr 8, 2025, 1:49:23 PM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
Hello,

I did and received the below reply-



[Removed by Support]

Last edited by Drew_GGG#0000 on Apr 3, 2025, 12:36:59 PM
Is there a reason my prior post of the response was removed? Is there any advice to include it that I may be overlooking, or can a refund be issued if not?
"
Is there a reason my prior post of the response was removed? Is there any advice to include it that I may be overlooking, or can a refund be issued if not?


Do you have other cosmetics that are currently working in those slots or is this your first cosmetic purchase?
Council of Ancients Staff
Hello: This is my first cosmetic purchase. Nothing working. Thank you
I have also sent 2 emails now to support about this also including screenshots. Thank you

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