I need help.

I'm an old player of Path of Exile on the PC. I bound my account to the Xbox platform, and now there are two sub-accounts: one from my previous gameplay and a new one. However, when I log into the Xbox game, neither of these accounts has my PC gameplay character; they're all starting over.
Last bumped on Apr 4, 2025, 7:50:17 AM
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Daisec#2377 wrote:
I'm an old player of Path of Exile on the PC. I bound my account to the Xbox platform, and now there are two sub-accounts: one from my previous gameplay and a new one. However, when I log into the Xbox game, neither of these accounts has my PC gameplay character; they're all starting over.


Have you made sure that your Microsoft account used for Xbox services is linked to the correct POE account?

Go to Account > Manage Account and verify the correct Microsoft account is linked to the POE account used on the PC.

Council of Ancients Staff
Last edited by McCloud#0192 on Apr 3, 2025, 4:51:59 PM
Hi there!

If you're still having trouble with this, could you please contact us at support@grindinggear.com? We'll be able to provide you with some additional information.

Please include your Path of Exile account name (including 4 digit discriminator) and the names of a few of your characters.

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