Please help me resolve the issue of my account being restricted and not yet restored.

It has been 4 days since my account was restricted from use, and version 0.2 is about to go online. I am a pure manual player and have not maliciously used scripts or software that affects game balance. I earnestly request the POE2 team to clarify the status of my account and restore its use as soon as possible. If I had used software that affects game order or balance, my account would not have grown at its current level. I manually operated it, except for installing commonly used filters. At that time, I used an accelerator, and during the use of the accelerator, my computer security protection prompted suspicious messages, but I did not pay attention to it.

I request to restore my account's usage and access permissions. It has been 8 hours since my account was restricted, and POE2 has become an indispensable part of my life. I have not intentionally or knowingly used any illegal software. I am well aware of the necessity of staying away from scripts, and since establishing my role, it has been manually operated without any software replacement. I analyzed again and found that today's operation was different from the past. Today, I used a third-party network accelerator because when I encountered other players sending item exchange information in my game。My restricted account and ID number：[Removed by Support]

I am a Chinese player who has contacted your support email and tried to seek help, but several days have passed and there has been no progress. I am very anxious. I have been managing this account with care, and I still have over 2400 unused mall coins. I played it manually, but it has been judged by the anti script and anti balance mechanism that has been consistently supported, and my account usage has been restricted. I sincerely request assistance in restoring my account usage.

I'm sorry to be the bearer of bad news, but GGG is massively backlogged on complex support tasks, and are weeks to months behind on resolving them. Even in fast (pre-poe2) times, cheating appeals were extremely slow.

Unless they manage to finally catch up, the question isn't if they'll address your ban appeal before 0.2 starts, but if it will be addressed before 0.2 ends.