[Crash] Windows 10, every renderer. Every 5 to 10 minutes.
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Game crash every 5 to 10 minutes, often time while moving around the map or transition into new zone.
Upon checking log file after my last crash, this log appears at the end: " Crash happened on both DX11, DX12 and Vulkan. Not every crash present the same log. In fact there is no extra log after what I do in the game before crashing. After running packcheck, the game still crashes soon after launch. Crash is straight shutdown, no pop-up or post-crash notice so there is no error code or extra information I can provide other than what shown in Client.txt.
Spoiler
Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406) BIOS: 1805 (type: UEFI) Processor: Intel(R) Core(TM) i7-14700K (28 CPUs), ~3.4GHz Memory: 32768MB RAM Card name: NVIDIA GeForce RTX 4090 Current Mode: 2560 x 1440 (32 bit) (59Hz) I played without any issue on the same setup both hardware and software until 2 leagues ago (to the end of first Settler). 2 things changed since then was a BIOS update and limiting my CPU clock to reduce heat. Both was done in attempt to fix similar crashes in PoE2. Last edited by epicfredo#7259 on Apr 1, 2025, 7:34:09 PM Last bumped on Apr 3, 2025, 4:22:57 PM
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Adding a few extra information from Windows event viewer:
Access violation (0xc0000005)
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Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x67d9e321
Faulting module name: nvgpucomp64.dll, version: 32.0.15.6636, time stamp: 0x674f5f1d Exception code: 0xc0000005 Fault offset: 0x0000000001287174 Faulting process id: 0x77f0 Faulting application start time: 0x01dba35959a57f4d Faulting application path: D:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvgpucomp64.dll Report Id: 6785a49f-fa70-4172-9f8e-0f67ce88c5d3 Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x67d9e321 Faulting module name: nvwgf2umx.dll, version: 32.0.15.6636, time stamp: 0x674f613e Exception code: 0xc0000005 Fault offset: 0x00000000000a2ec4 Faulting process id: 0x6edc Faulting application start time: 0x01dba35563d5d22a Faulting application path: D:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvwgf2umx.dll Report Id: 83f7ed67-6ae8-422a-bccb-d96f8c641c7e Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x67d9e321 Faulting module name: nvgpucomp64.dll, version: 32.0.15.6636, time stamp: 0x674f5f1d Exception code: 0xc0000005 Fault offset: 0x000000000088fee6 Faulting process id: 0x2e70 Faulting application start time: 0x01dba3509cd5ded7 Faulting application path: D:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvgpucomp64.dll Report Id: d278344a-043c-4fe3-8789-9aefd74c7e12 Unknown exception: 0xe0000001)
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Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x67d9e321
Faulting module name: KERNELBASE.dll, version: 10.0.19041.5607, time stamp: 0x18768d24 Exception code: 0xe0000001 Fault offset: 0x000000000003b699 Faulting process id: 0x6b4c Faulting application start time: 0x01dba35634210968 Faulting application path: D:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: ddb19a3b-db21-43c4-9133-3f4784894d68 Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x67d9e321 Faulting module name: KERNELBASE.dll, version: 10.0.19041.5607, time stamp: 0x18768d24 Exception code: 0xe0000001 Fault offset: 0x000000000003b699 Faulting process id: 0x77c0 Faulting application start time: 0x01dba34b7bf16469 Faulting application path: D:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 38109ab3-c007-4e4d-868b-35015ed91601 STATUS_STACK_BUFFER_OVERRUN (0xc0000409)
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Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x67d9e321
Faulting module name: nvwgf2umx.dll, version: 32.0.15.6636, time stamp: 0x674f613e Exception code: 0xc0000409 Fault offset: 0x0000000000f378ac Faulting process id: 0x5054 Faulting application start time: 0x01dba353dc3d9032 Faulting application path: D:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvwgf2umx.dll Report Id: c9c470b7-ae2a-4694-b0cc-9112eb03cebd |
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" Both nvgpucomp64.dll and nvwgf2umx.dll are part of the Nvidia driver for your video card. Which driver version are you currently using? " Due to the nature of the file, KERNELBASE.dll often gets cited in such crashes despite not itself being at fault. It's typically considered an inconclusive result. " We're back to that Nvidia file again... Based on the information provided, the most likely culprits are - in no particular order - 1) an unstable driver release, 2) a damaged driver installation, and, 3) a hardware-level video card fault such as an unstable overclock. This is perhaps unsurprising, due to the 40-series and 50-series cards having encountered stability issues with recent driver releases from Nvidia. " Are you sure it's the same Nvidia driver? Is your system configured for Nvidia driver updates to be installed manually or automatically? "VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."
-GGG, 2015 |
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" Which setting(s) did you change to modify your CPU? I'm curious whether it is perhaps now clocked less aggressively, but is no longer getting adequate voltage for that lower clock speed, which is possible depending on what you changed. We can't currently rule out that something went bad when the CPU's settings were adjusted, and that minor instability occasionally results in it sending invalid data to the GPU driver, crashing it. "VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."
-GGG, 2015 |
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" NVdia driver should be a newer version since I did attempt to update it to see if it help with PoE2, it was 1 week after early access release so I am not sure if that version of driver have the instability or not. There is a newer version I have yet to update released by March 18. About driver version:
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Driver File Version: 32.00.0015.6636 (English)
Driver Version: 32.0.15.6636 DDI Version: 12 Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.7 In NVidia Experience:
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Version 566.36 - Released: Thu Dec 5, 2024
" It is just lower maximum clockspeed through Intel Extreme Tuning Utility, lower both performance core ratio (from 55x) and efficient core ratio (from 43x) to 40x (4GHz maximum). CPU is not undervolted since limiting clock speed is already enough to stabilize the temperature, plus I don't want to risk system crashing. Plus this tool from intel does not allow undervolt and BIOS is not touched, other than when I do BIOS update (which I did update in attempt to stabilize PoE2 as mentioned before). Nothing about GPU is modified in BIOS or software. With your insight I would do some research and see if it worth updating to new driver version or if there is known stable version in the archive to replace with. Hopefully it will help, but the result may come in a later date as I am not actively playing the game, and there is other personal matters to attend to at this moment in time. Thanks for the input. Last edited by epicfredo#7259 on Apr 2, 2025, 3:13:30 PM
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sounds like a corrupted nvidia driver install to me.
there are cleaner tools available which completely remove drivers. also, sometimes it´s also worth considering to not install the latest gpu driver. --- personally, i wouldn´t lower the gpu clock for a game. you paid alot of money for the performance of your current card and it should work with the performance promised. if there are problems with heat in your rig, fix it with better cooling and more fans. and consult your gpu´s spec on how much heat is within the specification. sorry, if you did all that already :) age and treachery will triumph over youth and skill!
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