bug

"I bought the beta access for Exile 2 first, then played Exile 1. Now Exile 2 shows as unpurchased. This is a major bug, right?"
Last bumped on Mar 31, 2025, 9:41:01 AM
Hey there,

Unfortunately, we cannot deal with account related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter further?

Please include your Path of Exile account name (including 4 digit discriminator) and the names of a few of your characters.
Where did you buy Path of Exile 2 access?

Is it possible the original transaction from GGG / Steam was subject to a chargeback?
I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...

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