Account locked, no response on mail
|
My friend [Removed by Support]'s account got hacked after the path of exile 2 release, he sent a mail saying that he has gotten hacked, asked if it was possible to get his items back. 2 month later they mailed back saying that they have NOW locked his account... it was already solved, since then he cant log into his account or play the game. He already sent a mail a month ago saying that it was already solwed and he wanted his account to be unlocked but no response.
Last edited by Edmund_GGG#4844 on Mar 15, 2025, 11:24:51 PM Last bumped on Mar 15, 2025, 10:59:46 PM
|
|
|
GGG aren't going to be willing to discuss his account with you.
They'll probably, eventually, respond to his latest email. "VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."
-GGG, 2015 |
|
" Shouldnt have contacted GGG if he solved it himself by changing critical info. Google is your best friend. He wont get anything back. He will have to wait for support which can take up to 2 months depending on where he is in queue. Best thing he can do now is wait for email response. GG. Last edited by Edmund_GGG#4844 on Mar 15, 2025, 11:25:18 PM
|
|
"yeah well he cant log onto the site so someone had to do it, ty either way |
|
"he contacted before he did recover his account, also its not important anymore if he gets his items back or not wipe is already over :D guess cant do nothin about it tho. Last edited by Edmund_GGG#4844 on Mar 15, 2025, 11:25:35 PM
|
|
|
Hi there, we aren't able to assist with account-related issues over the forums. If your friend has emailed us at support@grindinggear.com we will look into this matter for them. We are currently working through a very large number of requests, so please bear with us as we'll try to get to them as soon as we can.
|
|
