Support is sleeping ?

Currently 2 weeks waiting an answer. So much for customer service as a top supporter of POE2. Is anyone ever going to answer?
Last bumped on Mar 14, 2025, 1:40:27 AM
Hi there,

If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!

We've made a post about this recently: https://www.pathofexile.com/forum/view-thread/3616595

We apologise for any delays in our response and any inconvenience you've experienced as a result.
"
Joel_GGG wrote:
We've made a post about this recently:

No you didn’t…

That was last year. We’re half way through March.
"VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."

-GGG, 2015
That is super funny, you cant afford to pay a support to fix my issue in 10 minutes from 500$ that i spent in the game ? And its an issue resulting from your lack of updating the shop to reflect what is in POE2 separated from POE1.

I have a thought in mind to fill a claim with my bank and get all the money back even tho i spent more than 500h in this early access and had fun.

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