support help
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Hi again,
I would love to be able to play Phrecia League. I’ve spent so many hours on this event over the past week, and just when I’m fully geared and ready to tackle the endgame after hours and hours of farming... Now, just because I used the wrong PayPal account and my dad requested a refund, my account got locked? I’m not wealthy, but I’ve spent a lot on your game because I truly love it! But this delay? It feels really bad to "lose" all this time on the league—especially since, even if it’s just an event, it’s probably going to be one of the last. The only email I received from support was: "Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name (including the 4-digit discriminator) and the names of a few of your characters?" Could I get more clarity on the situation? At the very least, is there someone who could assist me here? Account name: DeLaMoRTs-7830 Thanks. Last bumped on Mar 12, 2025, 8:03:35 PM
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Hi there, I'm sorry to hear about this and I apologise for our slower than usual support response times. Unfortunately, this isn't something we're able to assist with over the forums.
If you've already contacted us via email, we'll do our best to get back to you as soon as possible! Need help with something? Feel free to email us: support@grindinggear.com
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hi, @Vash_GGG please could you just help me ? i just dont want to loose the chance to play this event... and when i look on forum ect ppl say support mostlilky take fwe week to close ticket...
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Can we not go in private to make it sort ?..
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" I'm afraid that, as mentioned, this is not something we would be able to resolve over the forums. I'm very sorry for any inconveniences this may cause, and I understand how frustrating this can be. As per our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard, but our team is hard at work and we'll do our best to get back to you as soon as possible. Need help with something? Feel free to email us: support@grindinggear.com
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Okay, I'll be patient in this case, but I'm still rather disappointed that such a small problem can't be resolved more quickly.
thanks @Vash_GGG, in hope to get back in game. |
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