No response from Support for weeks
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support@grindinggear.com
What is the normal response time to expect on looking at what aught to be fairly trivial requests? I need my sub-accounts merged so the point packs that were incorrectly purchased on different sub-account on the website because the in-game store on PS5 does not load, can be carried across to my main account. If it's too difficult just refund the purchase and I will purchase again now that I know how they all tie together. Thanks Last bumped on May 3, 2025, 7:32:25 PM
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We offer our sincere apologies for the delay. We are currently experiencing high volumes of support requests.
Rest assured we will respond to your email as soon as possible. Need help with anything? Feel free to contact us at: support@grindinggear.com :)
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A further 2-months has elapsed and still no response to my email.
What is the current backlog or wait time on support? |
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