$500 spent
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On December 7, 2024 I purchased the Liberator of Wraeclast Supporter Pack.
After three weeks of waiting and not receiving my physical goods, I contacted your support team at <support@grindinggear.com>. You responded, informing me that a system error during checkout had prevented the processing of my physical items, despite my providing shipping details. You confirmed the contents of the physical pack as the Path of Exile 2 Art Book, the Path of Exile 2 Logo T-shirt, and the Path of Exile 2 Logo Hoodie, and asked for my confirmation. I replied confirming that I wished to receive these items. My original order date was December 7, 2024. I would appreciate it if you could look into this matter and provide a prompt resolution. Last bumped on Mar 11, 2025, 7:56:21 PM
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible regarding your physical items. Again, I'm deeply sorry for these delays.
Need help with something? Feel free to email us: support@grindinggear.com
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