Supporter pack shipment.
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How long do you have to wait for a package with items from the supporter pack? I sent an email and received a reply very quickly with the address, but since then, support has been silent... Hmmm. Two months have passed.
Last bumped on Mar 12, 2025, 9:12:48 PM
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We're currently handling a large volume of support requests which you can read about in our announcement here. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!
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On December 7, 2024 I purchased the Liberator of Wraeclast Supporter Pack.
After three weeks of waiting and not receiving my physical goods, I contacted support at <support@grindinggear.com>. Support responded, informing me that a system error during checkout had prevented the processing of my physical items, despite my providing shipping details. Support confirmed the contents of the physical pack as the Path of Exile 2 Art Book, the Path of Exile 2 Logo T-shirt, and the Path of Exile 2 Logo Hoodie, and asked for my confirmation. I replied confirming that I wished to receive these items. As of March 12th 2025, still waiting on my physical items. |
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Well, I didn't even receive any feedback on the matter.
-Bought the supporter pack in November 22nd 2024. -Months later without receiving the package, or any information, I contacted support by e-mail on march 5th. -Receive a response in minutes, which makes me believe it to be a bot response, asking me to confirm some information like account and character names, and my shipping address. -Sent the info right after receiving the e-mail. -After 3 days without a reply I sent another e-mail asking for updates (march 8th) And I'm still in the dark as of writing this post (March 13th) |
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" I once waited 11.5 months for something from a supporter pack. My advice would be to forget about it and it’ll end up being a pleasant surprise sometime later this year (or next year…). There’s a lot they could do - from having an order status page to having a portal where you can view your customer service tickets. They very clearly have the resources to do all of this. They, quite simply, do not care. " Just FYI - their system will gather the emails from the same customer and group them into a single ticket so that the person responding will have access to all of the information you’ve provided. It also orders pending tickets based on when they were last updated. So each time you send an additional email, you… reset your position in the queue. I understand, but try not to do that. If they cared about the customer experience, there’d be an automated response mentioning this. But there isn’t. Because they don’t. :) "VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."
-GGG, 2015 |
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