cant merge epic games and browser accounts

i downloaded this from this website several years ago and after playing it for some time i uninstalled it. yesterday i downloaded it again, but through epic games. i was intrigued why it didnt ask for an email, and i didnt find any of my old characters (wich i can still see in the browser, although some have a red star and seem unavailable for some reason).

i went to "manage account" here and supposedly successfully merged this and epic games accounts, but i cant see the new char here or the old ones on the downloaded game
Last bumped on Mar 12, 2025, 11:47:24 AM
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i downloaded this from this website several years ago and after playing it for some time i uninstalled it. yesterday i downloaded it again, but through epic games. i was intrigued why it didnt ask for an email, and i didnt find any of my old characters (wich i can still see in the browser, although some have a red star and seem unavailable for some reason).

i went to "manage account" here and supposedly successfully merged this and epic games accounts, but i cant see the new char here or the old ones on the downloaded game


Hi! Could you please contact us at support@grindinggear.com and we'll be able to provide you with some additional information.
hi!

someone called arya answered pretty quickly to the email, asking for my acct name and some of my chars, but 4 days have passed and havent written since. should i keep waiting for a reply, write again or do something else?

thanks!
hi!

i havent received any other mail or message since this. how should i proceed?

thanks!

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