When entering a new area, the game automatically shuts down，Since the first day of EA.

First, I would like to describe the problem I encountered:
1) During the play of the story, whenever a new map is entered, there is a high probability that the game will automatically close.
2) During endgame, every time you enter a new map, there is a high probability that the game will automatically shut down.
3) During endgame, a new map is entered (completing the initial loading), but the game automatically shuts down within a few seconds after entering the map. This scenario is less likely than the above two.
4) When the game is automatically closed, after re-entering the game, there is a high probability that the game will automatically close again in "entering the character selection screen", "entering the game from the character screen", and "re-entering the endgame map". Sometimes it takes a repeat to successfully continue the game. Sometimes it takes 3-5 tries, sometimes it takes 10 minutes or more to get into the game without success. In this case, I may need to give up trying and calmly wait longer before trying again.

Secondly, I found that the problems I encountered had the following patterns:
1) The game shuts down automatically. There are regular times when this happens, and it's usually when I enter a new area or when I enter an area I haven't been to recently (but have been to before).
2) If the game automatically shuts down after entering a new area, after I successfully enter the game after several attempts, then if I enter the area again after a period of time (usually within a few hours), the game will not automatically shut down again.

Finally, I made many attempts, including but not limited to the following methods:
1) Try to start with "Client.ext", "PathOfExile.exe", "PathOfExile_x64.exe" respectively.
2) Try to switch from dx12 to dx11 or vulkan, switch to the latter two can never successfully start the game, the specific performance after entering the account interface within 1-5 seconds of the game will automatically shut down.
3) Try using most of the gadgets that our friends from the community like PoEUncrasher mentioned about limiting the cpu; Try manually disabling some cpu cores. Unfortunately, none of these tools helped me.
4) Try to uninstall the game completely, delete the cached files in "%temp%", and then reinstall the game.
5) Try to check the network, windows firewall, etc.
6) Added "--ex-crash-report" to launch options after the release of 0.0.1b patch

One thing I have not tried and cannot try is to roll back the PC system from 24H2 to an earlier version. This is because rolling back the OS to an earlier version requires a fresh installation. While I have many important applications and files on my PC, returning may cause my work data to be lost or damaged, in order to avoid this risk, I did not try to return the system. However, on another PC at home with a lower configuration, I use the same OS version (24H2), and playing POE2 on this PC has never had a game crash (of course, this PC has a lower configuration, and the experience is not very good). This at least proves that one of my PCS can run games on the same network environment and the same OS version. As a result, I think rolling back the OS from 24H2 to an earlier version probably won't solve my problem, at least the risk is higher for me to try.

I always update and try to play the new patch as soon as it is released, but I am always disappointed. 2024.12.07-25.02.27, 80 days have passed, but the problem has not been solved.
I am very sorry that I am a Chinese player. The above feedback was written in Chinese and translated by the translation software. There may be some problems with unclear or inaccurate expression.
I'm getting frustrated with the frequent auto-shutdown issues, and I'm asking for a response from a technical or community administrator to let me know that you at least care and are trying to fix this.



My configuration of the PC with the game autoclose problem is as follows:
OS: x64 Windows 11，version 24H2 KB5049622
Board: PRO Z790-A WIFI(MS-7E07)
CPU: 13th Gen Intel(R) Core(TM) i7-13700KF 3.40 GHz
GPU: NVIDIA GeForce RTX 4090
RAM: G.SKILL F5-6000J36336F16G*2-TZ5RK
SSD: ZHITAI TiPro7000 2TB

My other old PC, which didn't have an automatic game shutdown, had the following configuration：
OS: x64 Windows 11，version 24H2 KB5049622
Board: TUF gaming X570 PLUS
CPU: AMD ryzen 7 3700X 8 core processor
GPU: AMD radeon RX 5700 xt
RAM: 32g 3200hz
SSD: ZHITAI TiPro7000 2TB

Finally, I solved the problem.
Finally, the problem was solved by updating the motherboard BIOS
If you have the same motherboard as me and the BIOS version is earlier than June 2024, it is recommended to try updating the motherboard to fix this issue.