Microtransaction Bug - Missing Points from Purchases

Dear Support Team,

I am experiencing two issues related to my purchases on POE2:

Problem 1:
I purchased the Early Access pack on Steam for over $30 USD but did not receive the 300 points that were supposed to be included.

Problem 2:
I purchased 200 points for $20 USD and donated 175 points to my guild. However, after the transfer, I noticed that the points were not credited to the guild, yet they were deducted from my account. The 175 points simply disappeared.

I have already sent two emails to support@grindinggear.com. The first regarding Problem 1 last month, and the second about Problem 2 last week, but I have yet to receive a response.

At this point, I feel like I wasted $50 USD, so I would greatly appreciate any help you can provide.

Thank you in advance for your assistance.

Best regards,
Alex6phr#9343 (POE2)

"

Vash_GGG wrote:

Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible, and we appreciate your patience and understanding in the meantime.

Thanks for the response.
Best regards.