Is support still behind colossally?

I've sent a ticket to support back on December 13th and got a reply back asking for some confirmation info a week later.

Now its 2 months later and still no further reply since.
Last bumped on Feb 24, 2025, 12:35:16 PM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can.

As mentioned in our Customer Support Update, we are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

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