How to know my Request is in work?
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Since 3 months I have an open conversation with the support via email. Last time I got a reply was 8 weeks ago.
Can I somehow get a confirmation that my request is still open and not just closed? How do I know if I will ever get help? Last bumped on Feb 24, 2025, 10:44:54 AM
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Hey there,
I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to your request as soon as possible, and we appreciate your understanding in the meantime. |
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