[Packet Loss] Stay away from Vodafone UK (March 2025)

Update, tl;dr Stay away from Vodafone UK ISP. If you have packet loss, raise a ticket with complaints department, they will offer you to leave contract without charge. Vodafone technical support sees no problem with packet loss ('Internet still works.').

Long version here:

https://www.ispreview.co.uk/talk/threads/vodafone-fttp-cityfibre-preferential-routing-for-google-co-allowed-packet-loss-for-everyone-else.43247/


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Thank you very much in advance to GGG Support using their 3rd party ISP contacts to get this resolved (for everybody using the ISP in the UK atm).

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Wanted to play POE1 Event Legacy of Phrecia, but having 50-70% packet loss. It is an unplayable situation.

Tested Gateways:
- London
- Milan
- Canada East (Toronto)
- Washington, Paris, Frankfurt

Issue is 2nd hop:
63.130.172.35

Googled that IP out of curiosity. Owner is Vodafone.
- https://ipinfo.io/63.130.172.35

WinMTR as follows

pathofexile.com - https://pastebin.com/FDryq9MP
London Gateway 0240pm - https://pastebin.com/Q1yHkYVG
London Gateway 0310pm - https://pastebin.com/gJTpRNet
London Gateway 0440pm - https://pastebin.com/FeSCA4Qz
Canada East (Toronto) Gateway - https://pastebin.com/TUu1trnF
Milan Gateway - https://pastebin.com/KVzsJfvM
Google.com - https://pastebin.com/3ai4L00E
8.8.8.8 - https://pastebin.com/14ki9czd

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Will post link to Vodafone Support Forum when I opened it.

Some Googling tells me it is not the first time with them (but I had so far, since 2020, no such issues with them), and that buying a VPN will resolve the issue. Problem is that I am not paying £45 for Internet to also pay £10 for a VPN to have a routing without packet loss.

GGG can't really do anything about it, YOU have more influence with vodaphone than they do as you are the customer.