I never did anything to justify my account being locked in the first place.
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My account was locked in December after I submitted a help request to simply change the registered email on this very website. Rather than do that, your support team locked my account and proceeded to ignore every single email I sent requesting this be reversed for over 2 months.
You caused this issue, you ignored all attempts to contact you, you put my alt account here on probation for posting and being overly aggressive toward your GGG support team. You threatened me with a perma ban. I am angry. This entire situation was caused by your team. It did not need to happen. I simply want my account unlocked and I will go away. You can't simply say "sorry we're behind" after two months. There's no possible way you can justify that. You're going to leave the same reply you leave on all other posts of this kind. And I'm saying that is not good enough. Take the time to rectify an issue your team started in the first place. Do right by your customer. I never want to contact your support team again. Last edited by qWMb32WhiN#2240 on Feb 23, 2025, 10:16:08 PM Last bumped on Feb 24, 2025, 10:27:15 AM
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Yeah I just got put on my first day of radio silence after providing their requested information. I don't think I've actually interacted with a human being at any point yet with the privileges to unlock my account in the 2 days I've been locked so far in the Phrecia event.
The numbers really don't add up either, how is it that 34 days ago they were down from 545k emails to 75k emails but they are still under such a massive volume they can't respond from peoples requests over 3 months ago? Why can't a human give any response to people waiting on a variety of issues caused by their own support? Why can they lock accounts so easily but can't unlock them? Like people who got locked can't even get a timeline, a reason, any sort of human or automated correspondence that is personalized to their situation at the very least. Insane. |
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If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!
We've made a post about this recently: https://www.pathofexile.com/forum/view-thread/3616595 We apologise for any delays in our response and any inconvenience you've experienced as a result. | |
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My eyes just glaze over their support teams copy pasted replies. This is the worst example of customer support I have ever seen in a business, ever.
I can't even get my $100 back. Never in my life have I paid for a product and immediately lost access to it with zero recourse possible. The incompetence and ineptitude is staggering. |
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