Urgent Assistance Needed: Suspected Hack During High-Value Trade

Hello Exiles,

I'm reaching out to the community for urgent assistance regarding a distressing incident that occurred during a high-value trade in Path of Exile 2. Here's a detailed account of what transpired:

Item Traded: My Astramentis (officially known as 均衡之符 恆星項鍊).
Agreed Exchange: 300 Divine Orbs (神聖石) for my Astramentis.
Trader's Details:
Account Name: [Removed by Support]
Character Name: [Removed by Support]
Incident Details:

Given the substantial value of the trade, I meticulously verified each stack in the trade window to ensure they were all Divine Orbs before confirming the transaction. However, upon completion, the Divine Orbs did not appear in my character's inventory. Simultaneously, my Astramentis was transferred to the other party. Upon inspecting my stash, I discovered an unexpected addition of 300 Alchemy Orbs (點金石), which I did not possess prior to the trade.

Concerns:

This sequence of events suggests a potential exploit or hack that manipulates the trading system, allowing the perpetrator to alter the items during or after the confirmation process. This is particularly alarming as it undermines the trust and security of in-game trading.

Request for Assistance:

Has anyone experienced a similar issue or is aware of such exploits?
Are there any known solutions or preventive measures to avoid falling victim to this in the future?
What steps can I take to report this incident effectively and possibly recover my lost item?
I've already submitted a detailed report to Grinding Gear Games' support team, including all relevant screenshots and logs. In the meantime, any insights or advice from the community would be greatly appreciated.

Please note, English is not my first language; this post was composed with assistance from GPT. My native language is Chinese.

Thank you in advance for your support.

Best regards,

Dear Support Team,

Thank you for your response. I understand that you are currently handling a large number of support requests, and I appreciate your time and effort in assisting players.

I am aware that item restoration or rollbacks are generally not possible. However, my concern is not just about the lost item, but rather the unusual nature of this trade. Unlike a typical scam where a player switches items at the last moment, this trade appeared completely legitimate at the time of confirmation. I carefully verified every stack of currency in the trade window before accepting, yet after the transaction, the Divine Orbs were not in my inventory, and instead, 300 Alchemy Orbs mysteriously appeared in my stash.

Given how the trading system in Path of Exile is designed, this should not be possible under normal circumstances. This leads me to believe that there may be an exploit or third-party manipulation involved.

I would greatly appreciate it if your team could investigate this issue further to determine whether a security vulnerability or hacking tool was used. If needed, I am happy to provide any additional details or logs that may assist in your investigation.

Thank you for your time, and I hope to hear back from you soon.

Best regards,hary82521#3899