High Ping/Failed to Connect to Instance SG/JP Server from PH

Hi Team,

I've been experiencing high ping when trying to connect to SG/JP Server, would like to ask what the issue is, is it on my side, your side or the ISP?

I assume the reply will on the ISP side, in this case what would I say to the ISP? How would I explain the issue and what would it take for them to resolve it.

Thank you in advance.

Have a good day.

please see below for my WINMTR

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.50.1 - 0 | 518 | 518 | 0 | 0 | 10 | 0 |
| 192.168.1.1 - 1 | 508 | 506 | 1 | 1 | 22 | 1 |
| dsl.49.148.64.1.pldt.net - 3 | 482 | 472 | 2 | 6 | 27 | 14 |
| 124.106.9.194 - 100 | 105 | 1 | 5 | 5 | 5 | 5 |
| 210.213.131.221.static.pldt.net - 0 | 518 | 518 | 36 | 38 | 57 | 38 |
| No response from host - 100 | 104 | 0 | 0 | 0 | 0 | 0 |
| 180.87.55.54 - 0 | 518 | 518 | 194 | 196 | 211 | 197 |
| No response from host - 100 | 104 | 0 | 0 | 0 | 0 | 0 |
| 172.241.49.183 - 0 | 518 | 518 | 187 | 188 | 203 | 188 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider