I need help with a refund
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Hello! A few days ago I bought a skin in the store but I didn't know that said skin is not available for POE2, which is the only GGG game I play. I contacted customer service but I have not had a concrete response beyond a single email they sent me where they said they could help me, they asked me for some information which I sent them, and after that information they asked me that I did not receive any response. I have reviewed several emails and I still do not have a clear answer, they only wrote to me once. Sorry if this is not the place to post this but I don't know what to ask for to help me with the refoundation of the skin pack so I can buy one that I can use in POE2, I only ask for a refund of the coins, not a refund of the real money.
Thanks in advance to anyone who can help! Last bumped on Feb 22, 2025, 1:24:16 PM
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Please contact our team at support@grindinggear.com so that we can look into this with you!
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Hello JC! I have already sent emails on several occasions, only the first time I got a response but then they stopped responding, I have continued sending emails and no response.
I leave some images 1st time, They responded to the first email but then did not respond again after passing the requested information. https://imgur.com/S1B2unr 2nd time no response https://imgur.com/cUBy4rI 3rd time no response https://imgur.com/W5HKz0V All img here https://imgur.com/a/nD4nTuF Last edited by KQLO#2413 on Feb 20, 2025, 1:05:59 PM
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We're currently handling a large volume of support requests which you can read about in our announcement here. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience! Please don't send multiple inquiries as this may cause additional delays by adding more work for our team! Thanks for your cooperation.
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I'm worried that a lot of time will pass and then they won't accept the refund. But hey, I'll trust what you tell me and wait patiently. If I don't have any response within a week, what should I do?
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ive been waiting for months for support to reply. literally nothing we can do except wait.
Last edited by atlasmast#0665 on Feb 21, 2025, 3:46:35 PM
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" Get a different game tour, GGG is not worth it. It's been 66 days since I've had any movement on my questions or emails. Last edited by Joyee5500#8186 on Feb 21, 2025, 3:49:28 PM
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Knowing this makes me a little sad. Then I must get used to the idea that that money was lost and stop asking for help from support, but I will never buy something in the store again because if a mistake is made no one will give you an answer.
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Did you purchase it via Steam? You would still be able to get a refund then. If you have to wait on GGG I doubt that we'll get refunds, at this point it's more of a scam seeing the fact they did state handling thousands of tickets, yet none has had there case solved.
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" I bought it from the poe2 store, there is nothing to do other than wait. But apparently I don't think they will give any answer. |
