Is the customer support in the room with us?

I know this will get the autoreply response. I just want to leave a trace here. Just one more voice to show this is not okay.

For context - I have opened a query regarding supporter pack upgrade beginning of december, I have provided what I wanted in the ticket and provided all required information. I got in return a request to commit to purchase(even though I stated I wanted shipping estimate first), and was asked to provide information I already provided(account info) and size of clothing item that I cannot provide without the chart(that I also asked for before). That was 21 dec, am yet to receive any updates to any of my request. I feel rug pulled.

And, even though the waiting time is insane, this is not even about even about it. It's also about QUALITY of the communication, in the past any query for your customer support was 1 message and done. Right now all I get is a request that ignores content of my message and then get ghosted for 2 months.

I also accept that the volume of tickets may have increased way beyond what you were expecting to be able to handle but you had plethora of time to address it, meanwhile the state of the forums indicates even though you have claimed to address many tickets already the situation has gotten even worse.

You really need to step it up.