I never appear online on main account

While on Xbox, my social tab says I’ve been offline for a week but that was the last time I was on psn. Is there a way to unlink PSN? I’ve contacted support twice in 2 weeks and have yet to see a response.
My trade site says show status on all leagues. I can’t figure this out.
Last bumped on Feb 18, 2025, 4:23:39 PM
Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com

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