No answer for a month from Support
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i accidently purchase cosmetic for poe1.. send text to support - they ask to verify myself which i did by providing mane of account and chars but since then 0 answers for a month and i triend to text them again maybe 10 times..
thats their last resp -"Hi there, Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name (including the 4-digit discriminator) and the names of a few of your characters? Thank you again. Kind regards, Simon" Last bumped on Feb 17, 2025, 7:16:24 PM
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
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