Senior Developer contact or Chargeback
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My main account has been locked for 2 weeks now over someone griefing me on a Global Chat incident with no response from GGG support.
I have approximately 400$ Canadian spent on that account. I got into contact with a representative from my bank and they have agreed to issue a charge back if the issue cannot be resolved with the merchant (GGG/Sony) within the next few days. I am not sorry for having to escalate this to this point, but your lack of customer service and care for the player base is not my problem. I am either getting my account back or my money back. Thank you. Last bumped on Feb 16, 2025, 9:18:46 AM
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Hey there,
I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to your request as soon as possible, and we appreciate your understanding in the meantime. |
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An automated response from this company is just the perfect amount of proof needed to provide to my bank that an effort to reach a solution with the merchant was completely ignored.
Looks like you guys will be refunding me hundreds of dollars 🤡 |
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My account has been locked for a month. I didn't spam email, because they said it will reset my queue. Asked for more info despite already included all details in it. Since then no more.
I have spent over 800$ at this point. They just don't care. Because they already got the money and you can't do anything about it. Imagine, 19years old the company has been established and cannot even manage support issue. |
