Urgent: Unresolved Issue with POE 2 Supporter Pack Purchase

Dear GGG

I hope this message finds you well. I am writing to express my disappointment and concern regarding an ongoing issue with my $480 USD supporter pack purchase for the development of POE 2. As a long-time supporter and enthusiast of GGG, I have always admired the transparency in your game development process and the state of the game.

However, my recent experience has left me deeply frustrated. I purchased the supporter pack with enthusiasm, eager to receive the new collections for my home. Despite the substantial amount spent, including additional freight charges, I have yet to receive any of the items—neither the shirt, the hoodie, nor the artbook.

Several months have passed since my purchase, and after an initial response from your support team requesting additional information, I have received no further communication despite multiple follow-up emails from my end. This lack of response is highly disappointing.

As a company known for its strong connection with its player base and community, this experience has been a stark contrast to the GGG I have come to know and respect. I urge you to address this matter promptly and ensure that your support team aligns with the values and standards that GGG represents.

If there are any challenges you are currently facing, please do not hesitate to reach out, and I will be more than willing to assist in any way possible.

Thank you for your attention to this matter. I look forward to a swift resolution.

Sincerely,