premium quad stash tab is missing
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I just bought a premium quad stash tab and it just overwrote the one I already had. This is the second time I've bought a premium tab and it just overwrote the one I already had. No response to support email for weeks. Why are you selling a product if we can't use it and support doesn't respond?
Last edited by MrFigli#7590 on Feb 13, 2025, 9:49:49 PM Last bumped on Apr 11, 2025, 8:23:48 AM
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Do you play on both PC and PS5?
Purchases, including stash tabs, can't be shared between Playstation and other platforms. If you buy a stash tab on PS5, it shows as a remove-only tab on PC (and vice versa); if you then buy the same tab on the other platform, then the tab will be available on both platforms rather than having a usable tab and a remove-only tab on both. |
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" We're currently handling a large volume of support requests which you can read about in our recent announcement here. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience! | |
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2 months have passed, no one has answered me. There is no compensation for the money spent. Are you going to continue to ignore my problem?
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As previously explained here in the thread, it is intended that purchasing a new stash tab will remove the restrictions on an existing Remove Only tab, if one exists, instead of creating a new tab.
I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...
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Can you show this point in the agreement? Where is it indicated so that the player can read it before buying? I did not find it. Players and I are among them spend real money on something that does not work and is not indicated anywhere, technical support cannot respond for more than 2 months
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