Can I please talk to someone from GGG? Please do not reply with an automated message

Yes, I am aware that there is an announcement that the GGG team is busy and that you will try to get back to me as fast as possible.
I have already emailed multiple times, with no reply since 16 January, for a locked account that was locked for no reason.
Some people on the forums appear to be getting their accounts unlocked and/or receiving replies in some of the few very rare instances.
Is it possible to get in touch with someone directly without receiving a pre-generated/bot message?
Or if not can I please have a refund until your studio is able to let me play the game that I paid for?
Thank you kindly.

It does not let me reply. "You may only message the Support account at this time."

To reply to your message, I have to reply here instead. Below is my reply:

The email address is: [Removed by Support]

Thank you very much for your prompt attention. Please let me know if you can help get it unlocked as I do love GGG and love the game.

If the team is otherwise too busy, could you please provide a time frame for when I can expect a reply?

If it is too long I would like to see if I can get a refund for the game until I can play again.

I am concerned it is taking way too long. Thanks once again.