No Support Response After 7 Weeks

My Early Access points were assigned to the wrong linked account (they should have gone to this account, omik#6656). I've emailed Support about this FIVE times since the beginning of December.

Support's last email response was December 22nd, and I immediately provided them the information they requested. Since then, I have not heard back from them even after checking in another ~2 times.

I'm essentially out $30 and support seems to have no interest in helping or even offering a simple update. What is going on? This has really soured my experience with the game and unfortunately I'll likely stop recommending it to friends if this continues to go unresolved.