68 days and counting

It's been 68 days since I've lost access to my account.
It's been 19 days since I've received a reply saying my query got redirected to an appropriate team member to look into, sure to respond as soon as possible™.
Is there any chance my issue will be resolved by the time Legacy of Phrecia thingy gets launched next week? Will resolving any issue now take more than 2 months and a lot of personal investment? Or am I being punished for being vocal on the forums about the state of things?

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Vinky_GGG wrote:

Hi there, I've sent you a private message regarding this.

Thanks for your message, but no matter how reassuring and kind it is, it still doesn’t change the fact that the situation is ridiculous, and I can’t even begin to imagine what series of bad decisions led to it.

Update: Today marks the 84th day since I lost access to my main account. Zero contact since the last message stating that my case had been forwarded to the appropriate person. I was hoping to try the new event, but it’s clear that GGG couldn’t care less about customer support. No updates on the ticket situation, no real apologies, no compensation, no estimated resolution times, zero transparency.

I guess now you've got a few thousand more tickets piling up due to 3.26 - so what? Are those people supposed to wait several months for a resolution too? Or will you finally admit that you're just cherry-picking cases and dealing with those while the rest of us rot in limbo? The queue is a fiction. I've seen reports of tickets being solved for issues far younger than mine.

When can we expect any response from you?

Update: After three months, I finally recovered my account. Once they started responding, I was able to exchange emails with a staff member approximately every 24 hours.

However, they refused to transfer my PoE2 EA and the purchased (and unused) support pack to my main account. Even though I emailed them about the situation within 30 minutes of making the mistake. So, tough shit. Nearly nothing got resolved - but at least I can play the superior game again (PoE1). Now I can't even access PoE2 through Steam and I have to download standalone launcher to play it, and use my secondary account as login. 60 USD down the drain.

I am flabbergasted with the limited number of actions the support team is willing to perform. There are no real technical obstacles here - according to my email exchange, it could be done, but they just refuse, hiding behind company policy.