account locked

i was playing and then it said account locked, when i try to log into the game it says account locked contact email support when i email them they respond asking for a account name and a character name and never respond after that.
Last bumped on Feb 13, 2025, 1:49:41 PM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
i’ve emailed you guys multiple times and you guys respond once and then don’t reply back.
if you want proof i can show the 10 emails you’ve sent me asking for my name and never responding back
Have the same problem ..rly bad service

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