重複購買商品

In December, I bought something in the mall. The first time I purchased it, it said the checkout was not successful. So I purchased it again and it was successful. However, when the bill was sent to my e-mail, it showed two deductions. It has been two months now. I sent several letters and there was almost no response to apply for withdrawal. What is the company doing?
I have no patience to wait any longer. Please don't reply to my canned articles. You should have enough manpower to solve the problem. A company of such a large scale is really dragging its feet on the refund process. Don't make any excuses to convince me. I am very dissatisfied with your company's handling attitude. This is the third time I have posted an article. Please handle my issue as soon as possible.