95 Hours in and Logged in today No Access?
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I logged in today to check to see if there was a sale on stash tabs and got a message stating I don't have access and need to buy the game. I logged on my profile here and that also states I don't have access tho I bought the game, played 95 hours so far, and now it's gone. What should I do?
Last bumped on Feb 5, 2025, 6:28:43 PM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including the four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. Need help with something? Feel free to email us: support@grindinggear.com
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