Issue with Early Access Prompt After 500+ Hours of Gameplay
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Dear Path of Exile 2 Support Team,
I am reaching out regarding an issue I encountered while playing Path of Exile 2. After investing over 500 hours into the game, I am now unexpectedly being prompted for early access, which prevents me from playing as usual. This is quite frustrating, as I have already been playing for a significant amount of time without any issues. I would appreciate your assistance in resolving this matter so I can regain access to my account and continue playing without interruption. Could you please check my account and provide a solution? I am happy to provide any necessary details to assist in troubleshooting. Looking forward to your response. Best regards,   Last bumped on Feb 6, 2025, 4:22:13 AM
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Same problem here. No clue what happened. Steam is still linked. It even shows my character. Yet I don't have access anymore. Is this a way to make people try to rebuy the game all over?
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including the four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. Need help with something? Feel free to email us: support@grindinggear.com
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Thank you, Vash.
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