I have purchased points but not received them

On my ps5 I purchased two sets of the $19.99 points and 1 set of the $4.99 points but have not received them. The money was taken but nothing was received. I have tried contacting customer support and they responded once and then no more. What should I do?
Last bumped on Feb 5, 2025, 12:34:22 PM
Wait for points to show up, takes like 2 weeks to show... Sony and GGG dont like each other I guess...
If you have sent us an email, one of the team will be able to respond to your request as soon as we can. Please note we are currently dealing with a large number of requests, so we apologise in any potential delay in getting back to you.

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