MTX AND CHARACTERS DISAPPEARED AFTER LINKING A STEAM ACCOUNT
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I'M POSTING HERE AS SUPPORT HAVE SPENT WEEKS FOBBING ME OFF WITH POINTLESS QUESTIONS INSTEAD OF INVESTIGATING THE ISSUE
[quote]- I recently recovered my Steam account, it was linked to an old email. I attached it to my correct account / email. - All purchased MTX have vanished when I login with Steam. - All characters and progress on my Steam account are gone, including account challenges & achievements[/quote] I've already tried switching accounts with the drop down, I've tried creating new characters and relogging. You name it, I've tried it. PLEASE, PLEASE, PLEASE investigate it. I've spent many hours on my characters, a lot of cash on MTX / support packs and it's gone.
Spoiler
This is the worst support that I've ever received from any company. Over 2 months to sort the account linking issue (despite chasing daily), followed by weeks of chasing up this issue.
Last bumped on Feb 18, 2025, 4:32:30 AM
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible regarding your account issue and missing microtransactions.
Need help with something? Feel free to email us: support@grindinggear.com
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Bump
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BUMP - Waiting months for a support reply is a joke, especially when your chars and real money purchases are gone
Please can soembody look into this, i want to play the league on Thursday |
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