Hi, about the PSN purchase 19.99 Path of Exile 2: 200 Point Pack (Virtual Currency) question.
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Greetings
I purchased the 19.99 Path of Exile 22:00 Point Pack (virtual money) on 1/25 PM, and my PS Store has a record of the purchase and my account has been charged. But so far I haven't received any virtual money in the game, can you help me to check what the problem is? Attached is my PS Store order. After sending several emails to “support@grindinggear.com” on 1/27, The problem has not been resolved and I have not received a reply, So I've decided to get my money back before making any further plans. Please help! Last edited by GGman_1012#2209 on Feb 5, 2025, 1:15:56 AM Last bumped on Feb 12, 2025, 8:53:45 PM
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If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!
We've made a post about this recently: https://www.pathofexile.com/forum/view-thread/3616595 We apologise for any delays in our response and any inconvenience you've experienced as a result. | |
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Hi, I have not gotten a response on this issue from 1/27 until now and it has not been resolved and I still have not received my virtual money.
Can you help me to apply for a refund? I'll try to repurchase. |
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