Locked account and no answer for more then month

Hello
I wanna share my feelings with the situation, my main account has been locked for more then month, I have sent emails from 2 different emails incase the first one has been blocked (I sent around 5 emails), I was forced to buy a new key.
I'm so angry but I really love the game so I hope you can unlock my account I sent every information I have pls help me I don't wanna lose hope.
Last bumped on Feb 4, 2025, 4:08:21 PM
Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times, I understand how frustrating this can be. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our very best to get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com

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