Customer service is completely fake.
|
I have sent multiple emails to support@grindinggear.com in December 2024, informing them that I entered my email incorrectly. However, customer service has completely ignored my request and has made no effort to resolve the issue.
If this is the quality of service you provide, I should never have paid $30 in the first place. Is there any other way to correct my email address? [Removed by Support] Please help me with this issue. I would really appreciate it. MiMiLow52020#1483 Last edited by Sian_GGG#0000 on Feb 4, 2025, 3:37:11 AM Last bumped on Feb 4, 2025, 4:31:38 AM
|
|
|
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. We sincerely apologise for any inconvenience this may have caused.
| |
" I am getting that suspicion too. According to GGG they were able to handle 7500 support tickets per day from November to January. At that time 75000 tickets remained. We have gotten no update since then and I have been waiting since December to get help. Maybe their support staff quit? Maybe their other employees refuse to fill in in support to help? We do not know as they do not give us more information. |
|
|
If changing the email is this troublesome... could you please not use email for remote IP verification?
Otherwise, what should we do if the email is sent to the wrong person? |
|
