Support ticket progression log 31/12/24
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for context i sent ticket regarding mtx ps5 & pc
when i got asked for information i went extra mile and provided extra info such as acc name / characters paypal & 4digits steam purchase id 1st ticket 31/12/24 no respone. 2nd ticket 05/01/25 got reply within 4 days requesting additional info which was provided within 6min. 3rd ticket 18/01/25 no respone 4th ticket 04/02/25 via diffrent email. got respone within 10minutes requesting additional info... welp.. good luck trying contacting GGG i give up Last edited by Hellienne#8888 on Feb 3, 2025, 6:52:42 PM Last bumped on Feb 3, 2025, 6:38:33 PM
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Hi Hellienne, I'm very sorry to hear this and I understand how frustrating this must be. I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. I can promise our team is hard at work resolving tickets and we'll do our best to get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
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