Unimaginable work efficiency
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Hello, respected official. My account was locked on January 20, 2025. I don't know what caused this situation. The official has not provided any explanation. I have no intention of violating the official game rules, but your extreme measures also disappoint me. I have not received a response to my email sent to the official. I see that there are still more people who cannot receive a response. I really like this game and have invested money and time, but the official work efficiency is disappointing.
This is my second time posting in the community. I don't know if anyone in your company is seriously handling players' demands, and the replies are always machines. Emails sent to you will never receive a response. We provide financial support for your game, but you ignore the demands of our players. I sincerely hope that you can take every player's request seriously Last bumped on Jan 31, 2025, 9:23:42 AM
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to your request as soon as possible, and we appreciate your patience and understanding in the meantime.
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