My item was lost

Refer :



POE2
Name : Minami_Aizawa

On Jan 19, 2025 time 4.00 AM (11.00 AM in Thai time +7)
(I play via Joystick) I press replace the amulet and then these item can't replace but my old amulet was loss and I can't find it in my store.
It's loss

Please help me, Thank you