MTX Transfers Report

I have two accounts on my PC, a GGG account and an EA account, and I asked for my Stash to be transferred on December 8, but today I got the points back for the Stash I purchased.
I bought Stash when it was on sale, so I don't have enough points to do the same now.
The Stash was not transferred and the points were returned.
I think it is very late but I did get support.

I know many of you have the same problem, but be patient and wait.