I accidentally purchased the wrong Stash Tab. Could you help me with a refund?
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Hello, I am a new player of this game. I have long admired "Exile 2" and was among the first to support your game.
Today, I topped up $30 to purchase in-game points and game access, but I accidentally used these points to buy the wrong stash on the official website. Therefore, I kindly request your assistance! Could you help me refund these points so that I can repurchase the stash for "Exile 2"? Thank you very much![Removed by Support] I apologize if my English is not good, and I hope I am not causing any inconvenience! 你好，我是这款游戏的新玩家。一直以来都非常期待《流放之路2》，并第一时间支持了你们的游戏。 今天我刚充值30美元购买了游戏点和游戏权限，但不小心在官网误操作，用这些点数购买了错误的仓库页。 因此恳请协助！能否帮忙退回这些点数，以便我重新购买《流放之路2》的仓库页？非常感谢！[Removed by Support] 如果我的英语表达不够准确还请见谅，希望没有给您造成困扰！ Last edited by CoryA_GGG#0000 on Jan 28, 2025, 6:19:17 AM Last bumped on Jan 31, 2025, 1:00:39 AM
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Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? Please make sure to include your account name and discriminator. If you have already contacted us via email, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Thank you for your response. I wanted to confirm that I have already emailed your support team regarding this issue. For your reference, here are my details:
Account Name: wangtianci2068 Discriminator: #2426 Email Address: [Removed by Support] Could you kindly prioritize reviewing my case? I appreciate your assistance and look forward to your prompt resolution. Last edited by Cameron_GGG#0000 on Jan 30, 2025, 7:47:44 PM
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" get ready for a 2+ month long waiting time. You are one of us now. |
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2+ months is awfully optimistic. Until somebody who's waited 75+ days actually tells us their account was unlocked, I think that's disingenuous. The real average wait time is 'indefinitely'
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