My Early Access Key to Path of Exile 2 Disappeared! 300+ Hours Played, Now It Says "Buy a Key"?
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Hey everyone, I’ve already spent over 300 hours in Path of Exile 2, and I have an 82 Monk plus a Mercenary with gear worth around 200 Divines. I bought my Early Access key back in December and have been playing without issues—until today. Suddenly, the game tells me I need to purchase another Early Access key to continue. This makes no sense! What’s even more confusing is that I didn’t receive any email on my account or any official notification about a ban or suspension—nothing from the game’s website or in my personal inbox. My old key just seems to have vanished, and now I’m locked out of the game, despite my characters still existing. Has anyone else experienced this? Any ideas on what’s going on or how to fix it? Last bumped on Feb 5, 2025, 9:25:13 PM
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Did you buy your key from a 3rd party provider like Kinguin or did you buy it through the official shop?
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Same just happened to me, it was a third party key.
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including the four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. Need help with something? Feel free to email us: support@grindinggear.com
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