There's still no Update from Support on my Request
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On January 19, 2025, I emailed GGG Support (support@grindinggear.com) requesting to switch the King of the Faridun Supporter Pack ($100) I mistakenly bought to the Thaumaturge of the Vaal Supporter Pack (Upgrade), which also costs $100 due to my prior pack point purchases (per the Early Access section in the Supporter Pack Notes).
In my email, I also clarified that I haven’t used any of the cosmetics, Early Access Key and the 1,000 points from the Faridun Supporter Pack. On January 20, a customer support responded, asking for my account details and the Xsolla transaction ID for the purchase I made, which I provided. It's been 2 days now with no further updates despite my daily follow-up emails. I sent another email 7 hours ago stating that I’ll issue a refund if no update is provided within 16 hours (from the time of sending), so I can purchase the correct pack myself. I understand the team may be handling many tickets, but I hope this post helps me get in contact with your customer support team. Last bumped on Jan 22, 2025, 3:07:40 AM
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We are currently receiving a high number of support requests. Please rest assured that we will respond to your email as soon as we can. We apologise for the delay and any inconvenience in the meantime.
Please do not send multiple emails as this may result in further delays by causing more work for our team or resetting your position in the queue. Thanks very much for your understanding and cooperation. |
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This response gave me a glimpse of hope on my request. I will let the customer support handle my original request and won't be issuing a refund anymore.
Thanks for the update, Shaun. |
