Access Key Issue for Path of Exile 2
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Dear POE2 team,
I hope this message finds you well. A few weeks ago, I purchased Path of Exile 2 and was able to play without any issues, as you can see from my character's level on my account. However, when I start the game and try to log in, I receive a message stating that I need an access key. I would appreciate any assistance you can provide regarding this matter. Thank you for your help! Last bumped on Jan 22, 2025, 5:14:06 AM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. |
